British American Tobacco — Retailer Product Guide
B2B Retailer Product guide copy framework built for clarity, compliance, and credibility in a strictly regulated tobacco industry.
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Client
British American Tobacco (BAT)
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Format
Product guide for retail and trade
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Focus
Foundational SKU-level messaging within global regulatory constraints
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Goal
Create a brand-safe, modular copy system for cigarette variants that supports clarity, compliance, and local adaptation
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Role
• Developed nomenclature and variant descriptors across multiple SKUs
• Created a consistent voice and structure that could scale across markets
• Translated regulatory language into clear, user-friendly product definitions
• Collaborated with legal, regional, and marketing teams for compliance and alignment
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Result
• Delivered a standardized messaging toolkit adopted by global trade teams
• Reduced rewriting and localization errors across launch regions
• Enabled faster go-to-market for new SKUs with pre-approved messaging
• Gained fluency in systems thinking for complex, rule-heavy industries
POS support for a new SKU
Key differentiator messaging for global brand
Competitive taste map for sales teams
Brand-family taste grid for trade partners
New flavor language for sales alignment
Retailer decision tree for low stock
Trade-facing switch guide for competitor brands
Internal product switch tool for reps